Next time it will be JD SPORTS for my next purchase. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. The North Face. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Please note that we may share your email with the company to verify your order. All rights reserved. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Was told that neither was possible because I didnt return them in the original shoe box! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. To break them up politely to ask for helpit was like I had sowrn at them. - Lisa Lynch, posted 1 year ago No greeting, no please, no thank you. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. I would avoid at all costs. Thanks. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. 10/10 will not be using footasylum again. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Why have i been rejected for my return as the item was faulty? Avoid this store at all costs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In just a few steps, we'll have it sorted. A simple full refund is all I wanted from the first time I was messed around!! Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Great sale and super quick on delivery. Price was unbelievable for what I got! Find out how we combat fake reviews. Been trying via live chat, what's app and calling HQ. Free return by our courier service. When you purchase through links on our site, we may earn an affiliate commission. 124.99. Was looking everywhere but at her customers. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! We also ensure all reviews are published without moderation. Great to hear that the parcel arrived so quickly. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. If valid, the page will refresh and your total will be updated accordingly. Why have i been rejected for my return as the item was faulty? The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Received 2 small refunds for I don't know what! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. You will receive a verification email shortly. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Make sure your order is unused and in original packaging and labels. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Do you agree with Footasylum's 4-star rating? Extremely moody.I've never seen such self absorbed people. A refund can take up to 10 working days to show in your account. All in all, satisfied with my purchase and dealings with this shop. Stay ahead of the game with the latest trainers and clothing from Footasylum. I have worked in retail for over 15 years. Just noticed that the box they have sent them in isn't for the correct trainers. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Do you agree with Footasylum's 4-star rating? New customers only. Perfect from start to finish. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Heres how it works. Order placed Sunday afternoon and delivered Monday afternoon. Giving one star so I can leave this review. Still over 300 down! Also it was delivered to Republic of Ireland avoiding customs charges. We also ensure all reviews are published without moderation. To contact the Footasylum customer service team, start a live chat on the website. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Hey Getta,Thanks for leaving us a great review. Ends: Tue 28 Feb 2023. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Thanks,Rebekah. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. It goes against our guidelines to offer incentives for reviews. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. In real life, they are dull, boring and have no character at all. Ordered standard delivery, was dispatched the next day & arrived the day after. Rolling eyes, rude attitude. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. All rights reserved. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. 2023 Trustpilot, Inc. All rights reserved. Shoved the card machine into our face. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Ordered coats for 2 of my sons in the sale. High performance sneakers, trending streetwear and exclusive product weve got you. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Just noticed that the box they have sent them in isn't for the correct trainers. 2023 Trustpilot A/S. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. 1. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! They all fit perfectly. Replies to negative reviews in < 24 hours. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy!
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